Refund Policy
Last updated: September 30, 2026
This Refund Policy explains how refunds, cancellations and purchase-related inquiries are handled for digital products developed by Kaivenko LLC and purchased through our website.
1. Payment Provider
Our order process is conducted by our online reseller, Paddle.com. Paddle.com is the Merchant of Record for all our orders.
Paddle processes payments, handles payment-related customer inquiries and administers refunds in accordance with its applicable Buyer Terms, Refund Policy and legal obligations.
You can review Paddle’s Refund Policy at:
2. Refund Eligibility
Refund eligibility is determined in accordance with Paddle’s Refund Policy and applicable consumer protection laws.
Customers may request a refund within 14 calendar days of the original purchase date. Refund requests must be submitted to info@kaivenko.com and should include the email address used for the purchase and, where available, the transaction reference.
Refund requests are reviewed in accordance with this Refund Policy and applicable consumer protection laws. Nothing in this policy limits any statutory refund or withdrawal rights that may apply.
Certain customers may have statutory withdrawal or refund rights depending on their country of residence, the nature of the product and the circumstances of the purchase.
Accessing or using digital content may affect statutory withdrawal rights in circumstances permitted by applicable law.
Nothing in this Policy limits any mandatory consumer rights, including rights relating to digital products that are faulty, not as described or not provided as agreed.
3. How to Request a Refund
To request a refund or obtain assistance with a payment, please contact Paddle through its buyer support portal:
You can also use the transaction management link in your purchase confirmation email, where available.
When submitting a request, please provide the email address associated with the purchase and any relevant transaction details.
4. Technical Problems
If you cannot access a purchased product or experience a technical problem with our educational platform, please contact:
We will investigate the issue and take reasonable steps to restore access or resolve the problem.
Where a refund is appropriate, it will be processed through Paddle in accordance with the applicable terms and legal requirements.
5. Subscription Cancellation
If you purchase a subscription-based product, you can manage or cancel your subscription through Paddle’s customer portal or the link in your purchase confirmation email.
Cancellation normally prevents future renewals. Your access during the remaining billing period and any applicable refund rights are governed by the relevant purchase terms and Paddle’s Refund Policy.
6. Access Following a Refund
When a purchase is refunded, access to the refunded product may be revoked.
7. Contact
Product access and technical support:
admin@kaivenko.com
Payments, refunds and subscription management:
https://paddle.net
Company: Kaivenko LLC
Website: https://kaivenko.com